Notice: Undefined index: HTTP_ACCEPT_LANGUAGE in /var/www/vhosts/seacloud.de/development/wp-content/themes/travelshop/header.php on line 10
FAQ - Unique sailing experience – SEA CLOUD CRUISES
SeaCloud_Kreuzfahrten_SeaCloudSpirit_Schiff_Vogelperspektive
FAQ

Questions & Answers: Bookings

You can book a cruise on our ships through a travel agency of your trust or directly with SEA CLOUD CRUISES.

We offer you the option to reserve a cabin for three days without obligation.

Step 1

If you are interested in a cruise on one of our yachts, we will check the availability of the desired cabin or cabin category, reserve it for you and send you an offer.

 

Step 2

You now have time to send us the fully completed and signed travel registration form within the three-day option period. With the travel registration, you offer SEA CLOUD CRUISES the conclusion of a binding travel contract.

 

Step 3

You will receive a booking confirmation, a security certificate, and the deposit and balance payment invoices. The deposit of 20% of the cruise price is due within one week after receipt of the travel confirmation.

 

Step 4

Four weeks prior to the start of your voyage, the remaining balance of 80 % of the cruise price is due. Upon receipt of the full tour price, we will send you your travel documents with all the necessary information.

 

With a guaranteed cabin, you pay the lowest available price, allowing us to allocate a cabin to you. You will receive the cabin number upon embarkation on board. Only a limited number of cabins are available in this category.

Of course, you can ask us to put you on the waiting list for a cabin/cabin category that has already been allocated or for a fully booked cruise. If your desired cabin becomes available again, we will contact you as soon as possible.

Our ships, SEA CLOUD, SEA CLOUD II and SEA CLOUD SPIRIT, are equipped with double cabins. A limited number are also available for single use for a surcharge. The SEA CLOUD SPIRIT also offers two standard single cabins.

Selected cruises within our program are offered with a pre- or post-cruise program. You will find detailed information on the respective travel pages.

Questions & Answers: Arrival and departure

On request, SEA CLOUD CRUISES will be pleased to arrange the corresponding arrival and departure with Star Alliance airlines for your selected voyage with SEA CLOUD, SEA CLOUD II and SEA CLOUD SPIRIT.

 

ADVANTAGE OF BOOKING FLIGHTS THROUGH A TOUR OPERATOR

Tickets do not have to be issued and paid for until 4 weeks before the start of the journey and can usually be changed free of charge up to that point. You have a higher baggage allowance on most flights. In case of delays and cancellations of flights, we will take care of an alternative solution for you.

 

 

In general, we offer you the possibility to book a transfer from the airport to the ship or from the ship to the airport about 8 weeks prior to the start of your journey, regardless of whether you have booked the flight with us or on your own.

If the arrival or departure takes place by plane, the free baggage allowances of the respective airlines shall apply. If traveling by car or train, the weight of your luggage should not exceed 40 kg per person. Please mark your luggage with the luggage tags enclosed with your travel documents. Please make sure that the cabin number and name are clearly legible. You can leave the cabin number field blank when booking a guaranteed cabin.

In general, embarkation begins at 4.00 pm, and disembarkation takes place at 9.00 am. Any deviation from these times will be indicated in your cruise documents. Please note that earlier embarkation or later disembarkation is not possible, as the ship still has to be prepared.

Questions & Answers: Travel preparation

Your travel documents contain information on your ship’s course, shore excursions and, where applicable, your flight ticket. Please have your passport and travel confirmation ready for embarkation. Your passport must be valid for a minimum of six months after the end of the journey.

Under German travel law, tour operators are required to ensure the prices paid by customers for their holiday through an insolvency insurance policy. As proof of this policy, each passenger receives an insurance certificate, the so-called “Sicherungsschein”, for the price paid. The “Sicherungsschein” is an insolvency insurance voucher issued by an insurance company. If the tour operator, SEA CLOUD CRUISES, becomes insolvent, you will receive a refund for the paid price, or if they have already started the trip, the costs of the return trip will be reimbursed to you. You will receive the insurance certificate with the travel confirmation and should keep it safe.

For your own safety, we recommend that you take out travel cancellation, baggage, travel accident, travel health and travel interruption insurance. Our cruise consultants are available to help you find the best insurance for your needs.

You will receive the detailed entry requirements for the respective trip according to your nationality at the time of booking.

You will receive information on the vaccination requirements for the respective journey at the time of booking.

Präventions- & Hygienemaßnahmen

Questions & Answers: Life on board

The on-board languages are German and English. Daily programs, menus and announcements will be provided in both languages. For our shore excursions, we always try to organize German and/or English-speaking guides.

Onboard program

On a real sailing yacht, the main focus is, of course, on sailing and sailing maneuvers. On selected voyages, experts on special subjects are on board. Artists, e.g., young international talents from the Steinway Prizewinner Concerts Network or the University of Music and Theatre Hamburg (HfMT), also complement the onboard program on individual voyages. In the Lido Bar, a pianist will entertain you at the evening cocktail hour or for an “after dinner” drink. General information on the next day’s events and shore excursions are prepared by the Cruise Director in the daily program, which is placed in your cabin every evening.

 

Library

You can also borrow German and English language books, popular board games and DVDs (SEA CLOUD II only). Please return the items after use.

 

Boutique

The boutique on our yachts offers accessories, clothes and gifts. The boutique’s opening times vary depending on the ship’s laytime. You will find the exact opening hours in the daily program and on the displays. You can also contact the reception desk with questions or requests outside of opening hours.

 

Wellness & Spa

For your personal comfort and well-being on board, we offer massages and beauty treatments for an additional fee onboard SEA CLOUD II. There is also a sauna on the cabin deck, which is heated upon request. Please contact the reception.

On the cabin deck of the SEA CLOUD SPIRIT you will find the wellness and spa area with two treatment rooms, Finnish sauna, steam bath, relaxation room and multi-sensory shower. For your personal well-being, massages and cosmetics are offered at an additional charge. An overview of the available treatments can be found in the spa brochure, which is provided in your cabin. Please book your appointments at the reception desk.

 

Fitness

On the SEA CLOUD II, you will find a fitness room on the cabin deck. The fitness studio is open for you during the day and is equipped with a step machine, a bike, a treadmill and a rowing machine.

The fitness area of the SEA CLOUD SPIRIT is located on the sun deck. It is open for you during the day and is equipped with modern cardio equipment and weights.

 

Water Sports & Swimming

The gangway (SEA CLOUD) or the swim platform (SEA CLOUD II & SEA CLOUD SPIRIT) are starting points for various water sports activities as well as bathing from the ship.

On board, the SEA CLOUDs offer snorkeling equipment available in different sizes, which can be used free of charge depending on the weather conditions and with the permission of the Captain. We also offer stand-up paddles for beach landings and a towable tube from the gangway (SEA CLOUD II & SEA CLOUD SPIRIT).

 

You can volunteer to set the sails, such as helping with the hauling of lines during the bracing of the yards and during the setting of sails. Also, volunteers will help haul down bunt lines during the dousing of sails and later coiling the lines.

During the day, guests enjoy wearing summery, clean casual styles. For the evening, we recommend a smart/dressy casual outfit. Please refrain from wearing swimwear during lunch and/or shorts at dinner. The Captain’s Dinner, an event which normally takes place twice on each trip (once on short cruises), is a time when our guests opt for more elegant/cocktail attire: a suit or ensemble for the gentleman and complementary dress/outfit for the lady. We also advise that non-slip footwear, which provides grip on the spacious teak decks, be a part of your luggage.

A breakfast with pastries and fruits is offered to early and late risers onboard the SEA CLOUDs. On the SEA CLOUD, this takes place on the Panorama Deck (early risers) or the Lido Deck (late risers). On board the SEA CLOUD II and the SEA CLOUD SPIRIT, a small breakfast is available at the Lido Bar. The grand breakfast buffet is provided in the restaurant. Lunch is served as a buffet on the lido deck or in the restaurant. In the afternoon, coffee and tea are served, accompanied by some sweet treats and sandwiches. Dinner is a four-course menu with choices available, as well as a vegetarian option. Our executive chef will prepare an exclusive five-course menu for the gala dinner. The Bistro on the lido deck offers a flexible and casual alternative to dinner in the restaurant (SEA CLOUD SPIRIT only). A late-night snack nicely rounds off the evening’s culinary delights.

Meals are served on our ships in one sitting with free seating. Service times can be found in the daily program on board. Please kindly note that reservations are not possible. As an alternative to fine dining in the restaurant, you can enjoy your dinner casually and flexibly in the bistro on the lido deck (SEA CLOUD SPIRIT only).

We maintain the tradition that at the beginning and towards the end of a voyage, the captain invites you to a Captain’s Cocktail, followed by a (Captain’s) Gala Dinner in the restaurant. For this occasion, we recommend a suit or ensemble for the gentleman and an appropriate dress/outfit for the lady.

Laundry services available on board are limited to washing and ironing. There is no dry cleaning available. You will find a price list for the overnight laundry and ironing service in your closet. For guests who have booked a cabin of category A-C (SEA CLOUD) or cat. A+B (SEA CLOUD II & SEA CLOUD SPIRIT); the laundry service is already included in the cruise price. For safety reasons, passengers are not permitted to iron in their cabins.

Smoking is permitted only on the lido deck outside of meal times. We kindly request that smokers take the comfort of other passengers into consideration. Smoking is prohibited on covered areas of the lido deck at all times; on covered areas of the spanker deck (SEA CLOUD); on the blue lagoon deck (SEA CLOUD II); on the sun deck and on the cabin balconies at all times (SEA CLOUD SPIRIT).

Personal expenditures on board, such as drinks at the bar, telephone/internet costs, laundry and shoe service, beauty and wellness treatments, shore excursions (unless otherwise advertised), and boutique purchases, are not included in the cruise-only rate.

The currency on board is the EURO (€). To simplify the onboard accounting, we have set up a cabin account for your stay onboard. Your personal expenses will be charged to your personal shipboard account, which will be settled at the end of the cruise. We accept all major credit cards (MasterCard, VISA Card, American Express and Diners Card), German debit cards, traveler’s checks and cash (US$ and EURO).

We only carry US$ and Euro on board. Currency exchange from Euro to US$ and vice versa is available at any time. Please get in touch with the purser or the reception desk in this matter. Other foreign currencies, e.g. for shore excursions, must be exchanged in the destination countries or at home before your cruise. In addition, we recommend obtaining small bills in the local currency prior to your voyage.

Tips are already included in the cruise-only rate on all ships.

Questions & Answers: Furnishings & equipment on board

Cabin key (card)

On the SEA CLOUD, you travel like on a private yacht. Therefore, the cabins are usually not locked. However, you can also request a cabin key from the purser.

You will receive your cabin key card at the beginning of your cruise. It is used to unlock your cabin and as identification when boarding and leaving the ship. Therefore, please keep this card with you at all times and inform the receptionist immediately if you lose it. (SEA CLOUD II & SEA CLOUD SPIRIT).

 

Cabin Furnishings

Your cabin on all three ships is equipped with a direct dial telephone. On the SEA CLOUD II, you will also find a TV with a DVD player and a radio with an onboard program. Furthermore, your cabin on the SEA CLOUD SPIRIT is also equipped with a TV containing an entertainment system and video on demand in addition to the radio with an onboard program.

Each cabin on the three SEA CLOUDs offers a complimentary selection of non-alcoholic beverages. On SEA CLOUD SPIRIT, each cabin has a coffee machine with a selection of coffees and teas, free of charge. In the bathroom, you will find a selection of high-quality toiletries. A selection of quality toiletries is provided for you in the bathroom. You will also find a bathrobe, slippers and a powerful hairdryer in your cabin. A table and teak chairs are provided for you in the private balcony cabins aboard the SEA CLOUD SPIRIT.

 

Safe

There is an electronic safe in the closet of your cabin on all three ships, which can be programmed with a personal code. Please get in touch with the receptionist, If you need assistance.

 

Air conditioning

The ship is fully air-conditioned. Cabin temperatures are adjustable.

 

Umbrella

Umbrellas are available for you in the cabin on all three ships.

 

The reception is located in the foyer of the Promenade Deck (SEA CLOUD II) or the Verandah Deck (SEA CLOUD SPIRIT) and is staffed from 7:00 am to 11:00 pm. You can contact the receptionist by phone at any time by dialing 700. You are also welcome to put your name down on the list at the reception for a wake-up call.

 

Onboard the SEA CLOUD, the ship’s office is located on the Promenade Deck and serves as a reception. The purser and radio operator are available from 8:00 am to 5:00 pm in the ship’s office.

The bridge area can be visited during the day and/or at specified times, subject to the captain’s approval. The bridge is closed during maneuvering operations and night cruising.

The Lido and Lounge Bar are open daily from 11:00 am. Soft drinks, coffee, tea, water and juices are available all day free of charge.

The lounge is located on the Promenade Deck (SEA CLOUD) or the Lido Deck (SEA CLOUD II & SEA CLOUD SPIRIT) and is always open.

 

Here you can listen to lectures and – on selected cruises – to concerts on the Steinway grand piano. (SEA CLOUD II and SEA CLOUD SPIRIT).

Meals are served on our ships in one sitting with free seating. Service times can be found in the daily program on board. Please kindly note that reservations are not possible. As an alternative to “fine dining” in the restaurant, you can enjoy your dinner on the SEA CLOUD SPIRIT casually and flexibly in the bistro on the lido deck.

Our top-quality wines from well-known winegrowers are sourced from the best vineyards and the finest cellars – if possible, even from the cruising destination. Our sommelier compiles a new wine selection for every season. The wines are thoughtfully chosen to complement lunch and dinner and are already included in the cruise rate. It is, of course, also possible to select a different premium wine from the wine menu at an additional charge.

You can also borrow German and English language books, popular board games and DVDs (SEA CLOUD II only). Please return the items after use.

The boutique on our yachts offers accessories, clothes and gifts. The boutique’s opening times vary depending on the ship’s laytime. You will find the exact opening hours in the daily program and on the displays. You can also contact the reception desk with questions or requests outside of opening hours.

Please respect the privacy of the crew. Therefore, passengers are not permitted to enter the crew‘s quarters.

Blankets and towels are provided in the maritime teak wood boxes on the lido deck and near the gangway (SEA CLOUD & SEA CLOUD II). On the SEA CLOUD SPIRIT, you will find blankets and towels on the lido deck, on the sun deck and near the gangway.

On board SEA CLOUD SPIRIT, the deck chairs and sun loungers are located on the sun deck, available in a sufficient number. Sun chairs are available on the outer decks on SEA CLOUD II and SEA CLOUD. We kindly ask you to respect your fellow travelers and refrain from reserving sunbeds and chairs.

You may leave your post with the purser (SEA CLOUD) or at the reception desk (SEA CLOUD II & SEA CLOUD SPIRIT). The forwarding will be arranged at the next port. Please write your cabin number in the place marker of the stamp. The postage will be charged to your shipboard account.

The ship’s postcards in your cabin and on the Lido Deck (SEA CLOUD) or at the reception (SEA CLOUD II & SEA CLOUD SPIRIT) are available free of charge

Via satellite, you will receive a daily newspaper with the latest news.

Questions & Answers: Shore excursions

You will find an overview of the shore excursions offered in our brochure, and you will receive detailed information on shore excursions with your travel documents prior to departure. In addition to a shore excursion brochure, you will also receive an order form to pre-book your excursions. You can also get more detailed descriptions of shore excursions from the Cruise Director on board. In order to guarantee the availability of your desired shore excursion, we recommend pre-booking prior to embarkation. Excursion bookings will be charged to the cabin account on board.

Please remember to bring sturdy footwear, a light jacket/windbreaker, as well as sunscreen where appropriate.

The on-board languages are German and English. Daily programs, menus and announcements are written or made in both languages. For our shore excursions, we always try to organize German or English-speaking guides.

It is, of course, at your discretion whether you would like to join an organized shore excursion. You are also welcome to stay on board or explore the shore independently. In your daily program and at the gangway, you will find the times by which we kindly ask you to be back on board at the latest.

Questions & Answers: Health and Safety

Safety equipment is explained during the emergency drill at the start of the trip. All passengers are required to participate in accordance with international regulations. All cabins and common areas are equipped with an emergency helpline (please dial 911). Life vests are stowed under your bed.

Please inform us in advance of the cruise if you have any allergies, intolerances, or other special dietary requirements. This information is very important for the kitchen, laundry and room service. We will gladly accommodate your requests.

All three ships have a hospital, which is supervised by a ship’s doctor. Medical consultation hours can be found in the daily program. In case of an emergency, the doctor can be reached at any time by calling 911.

There are no elevators on the SEA CLOUD and SEA CLOUD II, only staircases up/down. In addition to various stairways, the SEA CLOUD SPIRIT is equipped with an elevator. Access onto the ship as well as leaving it is via the onboard gangway, which is not always level. Depending on the tide, access might be steep. Unshipping with the onboard tenders or zodiacs is also via the gangway. Before embarking on one of our voyages, you should be sure that you are in good physical condition. If you are unsure whether you will be able to manage the conditions on board, please contact us. Specific medical treatments must be agreed upon in advance.

Our windjammers, SEA CLOUD, SEA CLOUD II and SEA CLOUD SPIRIT, are not barrier-free and, therefore, unsuitable for wheelchair users. Please contact our cruise counseling directly for more details.

The SEA CLOUD SPIRIT is equipped with an elevator that conveniently connects all four passenger decks from the cabin deck to the sun deck. There are no elevators on the SEA CLOUD and SEA CLOUD II.

There is an electronic safe in the closet of your cabin, which can be programmed with a personal code. If you need assistance, please contact the reception desk.

In case of loss, please contact the purser or the bartender at the Lidobar (SEA CLOUD) or the reception desk (SEA CLOUD II & SEA CLOUD SPIRIT).

Visitors are permitted on board only if passengers or tour operators have notified the purser in advance. The notice must be given at least 72 hours in advance. Any services used by visitors while on board shall be settled via the passenger‘s or tour operator’s onboard account. Visits are generally not possible on embarkation and disembarkation days.

Questions & Answers: Internet, telephone, and electricity

Our windjammers are equipped with satellite reception. On all three ships, a WI-FI connection is available in the public areas, on the SEA CLOUD SPIRIT, and in your cabin. You can use your own laptop, tablet, or smartphone to connect to the internet with the access code (WI-FI) for a fee. The access code can be obtained at the reception desk. Continuous reception cannot be guaranteed; in certain sailing areas or due to the set course, interruptions to network coverage might be experienced. The WI-FI connection on a ship is not comparable to the usual connections on land.

On board, a laptop that is located in the lounge (SEA CLOUD) or in the library (SEA CLOUD II & SEA CLOUD SPIRIT) can be used for e-mail use on board. The SEA CLOUDs have their own on-board email addresses as follows:

SEA CLOUD
seacloud@seacloud.com

SEA CLOUD II
seacloud2@seacloud.com

SEA CLOUD SPIRIT
passenger@scs.seacloud.com

If you give anyone this e-mail address, you should advise them to send text-only messages without attachments. Please ensure that your name and cabin number appear in the subject line so that the reception desk can forward any correspondence on to you. As soon as a message is received, you will be informed and receive a printout of the e-mail.

Incoming and outgoing e-mails up to 50 KB in size can be received or sent free of charge. However, files larger than 50 KB per message are automatically rejected by the system.

Due to limited network availability, cell phones can only be used to a limited extent on the high seas. The SEA CLOUDs are equipped with satellite communication systems that ensure permanent reachability. You will find the telephone numbers via which the ship can be reached in your travel documents and on board.

The voltage on board is 220 volts. All bathrooms are equipped with a shaver socket.

Questions & Answers: General Information

It is not always possible to moor the ship directly in the port at a pier. In such cases, we offer a tender service, using our boats (tenders) to get you to shore and back on board. Access is via the gangway. Please check the notice for the departure times of the tender boats. Please follow the instructions of our crew. Tender ports are marked with an anchor in the itinerary notice.

Zodiacs are small motor-driven rigid-hull inflatable boats with a capacity of approximately 8 to 10 guests, used primarily for beach landings on our cruises, especially in the Caribbean.

It is not allowed to bring animals on board

Children are welcome on our ships, but please keep in mind there is no childcare or special entertainment for children on board our ships.

Visitors are permitted on board only if passengers or tour operators have notified the purser in advance. Notice must be given at least 72 hours in advance. Any services used by visitors while on board shall be settled via the passengers or tour operators onboard account. Visits are generally not possible on embarkation and disembarkation days.

As a little surprise, you are welcome to have a cabin greeting placed on the cabin for your friends and family. Please contact our cruise consultancy for more information.

Sail aboard a romantic windjammer into the harbor of marriage. On board the SEA CLOUDs, you can legally give your wedding vows in a solemn ceremony with the captain. For more information, click here.

The focus of our voyages is on sailing. Even when itineraries have been planned right down to the very last detail, sometimes changes do still need to be made, for example, due to weather conditions or other unforeseeable events.

 

You will be informed on board if there are any changes.

Newsletter Book now Magazine